It is practically not possible to list down all the reasons for the streaming error on Ring but the following can be easily marked as the chiefly responsible for the error:
Update the Ring App to the Latest Build
A user may encounter the streaming error on Ring if the Ring app is outdated as it can cause incompatibility between the Ring device and phone due to which the phone fails to parse the video stream from the Ring device. In this context, updating the Ring app to the latest build may clear the streaming error. For illustration, we will discuss the process of updating the Android version of the Ring app. Before moving on, make sure the Ring servers are up and running.
Disable People Only Mode of the Ring App
In the People Only Mode, the Ring device is configured to send only motion notifications and record when people are detected in the scene but sometimes in this mode, the Ring app may also fail to live stream (if it “thinks” no people are on the scene) with the streaming error. Here, disabling the People Only Mode of the Ring app may clear the Ring error.
Clear Cache and Data of the Ring App
A user may face a streaming error on the Ring app if the cache or data of the Ring app is corrupt as that may not let the app access the essential device modules to parse the camera stream. In this context, clearing the cache and data of the Ring app may clear the error.
Restart and Reconnect the Ring Devices to the Wi-Fi
A temporary communication glitch may not let the Ring device communicate with the user’s phone and may cause the streaming error. In this case, restarting the Ring device along with the networking equipment and reconnecting the Ring device to the Wi-Fi network may clear the issue.
Try a VPN Client or Use Another Network
If the ISP is not properly passing the web traffic between the Ring device and the user phone, then that may lead to the Ring streaming error. In this context, trying a VPN or using another network may clear the Ring device issue under discussion. If the phone is already connected to a VPN (like a corporate network), check if disconnecting the phone from the VPN resolves the issue. Before moving on, make sure there is no metallic object (like a metal door) between the Ring Doorbell and the router or a Wi-Fi access point as it can cause the streaming error at hand.
Change the Router’s Wi-Fi Band
A user may face the streaming error on Ring if the router is broadcasting on a Wi-Fi band or channel that is not supported by the Ring device (like 5 GHz). Here, changing the router’s Wi-Fi band of the router may clear the Ring issue.
Reinstall the Ring App
The Ring app may show the streaming error if its installation is corrupt and due to this corruption, the app fails to load essential device resources to play the stream. In this scenario, reinstalling the Ring app may clear the Ring issue. For elucidation, we will discuss the process of reinstalling the Ring app on an Android phone.
Reset the Router to the Factory Defaults
If the router’s firmware is corrupt or any of the user customizations of the router settings are not letting the Ring device stream to the user device, then that may result in the streaming error at hand. In this scenario, resetting the router to the factory defaults may resolve the Ring issue. Before proceeding, make sure to back up the essential info required to re-setup the router after resetting it to the factory defaults. If the issue persists but the Ring device works fine on another network, then check if using another router (from a friend or family) solves the issue.
Reset and Re-add the Ring Device to the Ring App
The Ring app may show the streaming error if the device’s firmware is corrupt and the the streaming modules are failing to access the resources essential for its operation. In this context, resetting and re-adding the Ring device to the Ring app may solve the problem. The instructions to reset and re-add a Ring device will depend on the model and version of the Ring device, for elucidation, we will discuss the process of resetting a Ring Video Doorbell 2. If this doesn’t work, check if rolling back the phone’s OS to an earlier version (if the streaming error has started to occur after an OS update and the rollback of the phone’s OS is possible). If that is not an option, then a user may contact Ring support to clear the streaming error.
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